Coronavirus (COVID-19) Information

RiverValley’s Commitment to Safety

Latest Information on COVID-19 Precautions

Effective date: February 1, 2022

In this time of uncertainty, RiverValley Behavioral Health is committed to providing the utmost care and safety to our community. Our team members have taken proactive steps and implemented additional protocols to ensure compliance with all guidelines for patient and team member safety. Our facilities are fully operational and our Crisis Line continues to operate 24/7.

If you are interested in becoming a patient, please call our Point of Entry team at 270-689-6879 or 1-800-769-4920 for TDD/Hearing Impaired.

If you are in crisis and this is a non-medical emergency, please call or text our Crisis Line at 1-800-433-7291.

To help prevent the spread of COVID-19, the following guidelines will be followed:

  • For the safety of our patients and team members, we recommend and encourage all unvaccinated patients and visitors to wear a mask while in our facilities.
  • Patients and visitors are expected to practice other COVID-19 precautions, such as frequent hand washing, and practicing social distancing while in our facilities.
  • Patients and visitors will be subject to a temperature check and COVID-19 symptom screening upon arrival to our residential facilities, as directed by the CDC.
  • If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.

Additional Safety Measures:

  • Our housekeeping team has implemented enhanced cleaning measures to provide the highest-quality environment of care at our facilities.
  • All patients and team members are monitored daily for COVID-19 symptoms. Patient care supplies such as masks and hand sanitizer are provided.
  • We have implemented additional training for all team members on handwashing and hand sanitization, in addition to existing infection prevention and control training.


The CDC recommends individuals and families follow everyday preventive measures including:

  • Getting a vaccine when it is made available to you.
  • Wearing a mask in indoor public places if you are unvaccinated and over 2 years old. Generally, masks are not needed outdoors, unless in crowded outdoor spaces in areas with high numbers of COVID-19 cases.
  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Stay home and away from others when you are sick with any respiratory disease symptoms.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.

Additional Resources:

Thank you for your cooperation and for entrusting your care with us.