More than a hotline: 988’s growing impact in Kentucky

EVANSVILLE, Ind. (WFIE) -Since the 988 lifeline replaced the previous 10-digit number, Kentuckians are reaching out for help in record numbers.

River Valley Behavioral Health Crisis director, Heather Henderson, says they saw a 26% increase in calls during the back half of 2022.

“Well I think people have a lot of things going on and it’s becoming more and more acceptable to talk about our mental health, you do not have to wait to call 988 until your having thoughts of suicide, we don’t want you to wait that long,” said River Valley Behavioral Health Crisis director, Heather Henderson.

Those who answer the line say the nature of the calls has evolved too.

While suicidal thoughts remain a focus, many people call to talk and de-stress.

“You don’t even have to even have to know what you need or want when you call 988 our call takers will help you figure that out,” said Henderson.

Crisis line specialist, Adreonna Mundy, says their priority is ensuring the caller’s safety and making them feel heard.

She says they balance active listening with assessing risks and checking for self-harm or suicidal plans.

“If we can be that go between that.. that step before to be able to interact or help with that crisis before it leads to hospitalization but, I think the community is always going to be in need,” said Crisis line specialist, Adreonna Mundy.

Mundy says after difficult calls, responders prioritize their own mental health as well.

“Being able to express those emotions, that we are human too and making sure were taking care of ourselves. Whether that’s verbally talking about it, sometimes journaling to get it off but definitely giving ourselves that time and being able to break away if it is a difficult call,” said Mundy.

Henderson says law enforcement involvement is a last resort, and they’re involved in less than 1% of cases.

Beyond crisis calls, they also connect people with essential resources like food and housing.

They say they hope their work leads to more people prioritizing their mental health.

“I would say it’s just as important as making sure you eat everyday and making sure you’re clean everyday. Having a good mental state controls everything that we do,” said Mundy.